feat: move ticket attachments storage

Signed-off-by: A. Ottr <[e-mail]>

.gitignore

···
 
 static/*
 media/*
+secure_media/*
 .DS_Store
 !paw/locale/**/django.mo
 .vscode

compose.yaml

···
+version: "3.8"
+services:
+  paw:
+    build: .
+    container_name: paw-ticket-system
+    command: gunicorn paw.wsgi:application --bind 0.0.0.0:8000
+    restart: unless-stopped
+    ports:
+      - "127.0.0.1:8000:8000"
+    volumes:
+      - ./data:/usr/src/app/data
+      - media:/usr/src/app/media
+      - secure_media:/usr/src/app/secure_media
+    environment:
+      - DATABASE_ENGINE=sqlite3
+      - DEBUG=true
+      - ALLOWED_HOSTS=localhost,127.0.0.1
+      - SECRET_KEY=your-secret-key
+
+volumes:
+  media:
+  secure_media:

docs/docker_compose_deployment.md

···
     volumes:
       - db:/usr/src/app/data
       - media:/usr/src/app/media
+      - secure_media:/usr/src/app/secure_media  # storage for ticket attachments
     environment:
       - DATABASE_ENGINE=sqlite3
       - DEBUG=true
···
   - /opt/paw/data:/usr/src/app/data
   - /opt/paw/media:/usr/src/app/media
   - /opt/paw/static:/usr/src/app/static
+  - /opt/paw/secure_media:/usr/src/app/secure_media  # storage for ticket attachments
 ```
 
 Now you write directives in your config to host these files, the following snipped shows an example nginx config:
···
     listen [::]:80;
 
     location /media/ {
-        # media files, uploaded by us
+        # media files, uploaded by us (profile pictures, etc.)
         alias /opt/paw/media/; # ending slash is required
     }
 

paw/locale/de/LC_MESSAGES/django.po

···
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-08-09 01:16+0000\n"
+"POT-Creation-Date: 2026-02-22 00:58+0000\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <[e-mail]>\n"
···
 "Content-Transfer-Encoding: 8bit\n"
 "Plural-Forms: nplurals=2; plural=(n != 1);\n"
 
-#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:33
-#: paw/templates/core/login.html:25 paw/templates/core/register.html:24
+#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:32
+#: paw/templates/core/login.html:23 paw/templates/core/register.html:23
 msgid "Username"
 msgstr "Benutzername"
 
···
 msgid "Google SSO User"
 msgstr ""
 
-#: paw/settings.py:135
+#: paw/settings.py:140
 msgid "English"
 msgstr "English"
 
-#: paw/settings.py:136
+#: paw/settings.py:141
 msgid "French"
 msgstr "Français"
 
-#: paw/settings.py:137
+#: paw/settings.py:142
 msgid "German"
 msgstr "Deutsch"
 
-#: paw/settings.py:138
+#: paw/settings.py:143
 msgid "Dutch"
 msgstr "Nederlands"
 
+#: paw/templates/404.html:9
+msgid "Page Not Found"
+msgstr "Seite nicht gefunden"
+
+#: paw/templates/404.html:11
+msgid ""
+"Sorry, we couldn't find the page you're looking for. The page may have been "
+"moved, deleted, or the URL might be incorrect."
+msgstr ""
+"Entschuldigung, wir konnten die gesuchte Seite nicht finden. Die Seite wurde "
+"möglicherweise verschoben, gelöscht oder die URL ist falsch."
+
+#: paw/templates/404.html:20 paw/templates/500.html:20
+msgid "Go Home"
+msgstr "Zur Startseite"
+
+#: paw/templates/404.html:28 paw/templates/500.html:28
+msgid "Go to Tickets"
+msgstr "Zu den Tickets"
+
+#: paw/templates/404.html:35 paw/templates/500.html:35
+#: paw/templates/dashboard_base.html:35
+#: paw/templates/ticketing/create_ticket.html:51
+msgid "Create Ticket"
+msgstr "Ticket erstellen"
+
+#: paw/templates/500.html:9
+msgid "Internal Server Error"
+msgstr "Interner Serverfehler"
+
+#: paw/templates/500.html:11
+msgid ""
+"We're sorry, but something went wrong on our end. Please try again later."
+msgstr ""
+"Entschuldigung, auf unserer Seite ist etwas schiefgelaufen. Bitte versuchen "
+"Sie es später erneut."
+
 #: paw/templates/base.html:20 paw/templates/dashboard_base.html:41
 msgid "Tickets"
 msgstr "Tickets"
···
 msgid "Done"
 msgstr "Fertig"
 
-#: paw/templates/core/account_finish.html:38
-#: paw/templates/core/settings.html:55
+#: paw/templates/core/account_finish.html:36
+#: paw/templates/core/settings.html:51
 msgid "Save"
 msgstr "Speichern"
 
-#: paw/templates/core/login.html:7 paw/templates/core/login.html:40
+#: paw/templates/core/login.html:7 paw/templates/core/login.html:32
 msgid "Log In"
 msgstr "Anmelden"
 
···
 msgid "Register Account"
 msgstr "Account erstellen"
 
-#: paw/templates/core/login.html:31 paw/templates/core/register.html:36
+#: paw/templates/core/login.html:27 paw/templates/core/register.html:32
 msgid "Password"
 msgstr "Passwort"
 
-#: paw/templates/core/login.html:36
+#: paw/templates/core/login.html:29
 msgid "Password Reset"
 msgstr "Passwort zurücksetzen"
 
-#: paw/templates/core/login.html:47
+#: paw/templates/core/login.html:39
 msgid "Log in with Google"
 msgstr "Mit Google anmelden"
 
-#: paw/templates/core/register.html:30
+#: paw/templates/core/register.html:28
 msgid "Email Address"
 msgstr "Mail Adresse"
 
-#: paw/templates/core/register.html:42
+#: paw/templates/core/register.html:36
 msgid "Confirm Password"
 msgstr "Passwort bestätigen"
 
-#: paw/templates/core/register.html:47
+#: paw/templates/core/register.html:40
 msgid "Register"
 msgstr "Account erstellen"
 
···
 msgid "Settings"
 msgstr "Einstellungen"
 
-#: paw/templates/core/settings.html:12
+#: paw/templates/core/settings.html:11
 msgid "Mail Address"
 msgstr "Mail Adresse"
 
-#: paw/templates/core/settings.html:23
+#: paw/templates/core/settings.html:19
 msgid "Language"
 msgstr "Sprache"
 
-#: paw/templates/core/settings.html:30
+#: paw/templates/core/settings.html:25
 msgid "Use Darkmode"
 msgstr "Darkmode benutzen"
 
-#: paw/templates/core/settings.html:37
+#: paw/templates/core/settings.html:31
 msgid "Receive Email Notifications"
 msgstr "Mail-Benachrichtigungen erhalten"
 
-#: paw/templates/core/settings.html:44
+#: paw/templates/core/settings.html:37
 msgid "Profile Picture"
 msgstr "Profilbild"
 
-#: paw/templates/core/settings.html:49
-#: paw/templates/ticketing/ticket_detail.html:152
+#: paw/templates/core/settings.html:42
+#: paw/templates/ticketing/ticket_detail.html:154
 msgid "Contact"
 msgstr "Kontakt"
 
-#: paw/templates/dashboard_base.html:35
-#: paw/templates/ticketing/create_ticket.html:52
-msgid "Create Ticket"
-msgstr "Ticket erstellen"
-
 #: paw/templates/dashboard_base.html:47
 #: paw/templates/ticketing/tickets_history.html:5
 msgid "History"
···
 msgstr "Abmelden"
 
 #: paw/templates/partials/assigned_to.html:17
-#: paw/templates/ticketing/ticket_detail.html:201
+#: paw/templates/ticketing/ticket_detail.html:203
 msgid "Unassigned"
 msgstr "Nicht zugewiesen"
 
-#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:45
+#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:47
 msgid "Low"
 msgstr "Niedrig"
 
-#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:46
+#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:48
 msgid "Medium"
 msgstr "Mittel"
 
-#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:47
+#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:49
 msgid "High"
 msgstr "Hoch"
 
-#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:40
+#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:42
 msgid "Open"
 msgstr "Offen"
 
-#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:41
+#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:43
 msgid "In Progress"
 msgstr "In Bearbeitung"
 
-#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:42
+#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:44
 msgid "Closed"
 msgstr "Geschlossen"
 
···
 msgid "Create a new ticket"
 msgstr "Neues Ticket erstellen"
 
-#: paw/templates/ticketing/create_ticket.html:12
-#: paw/templates/ticketing/ticket_detail.html:165
+#: paw/templates/ticketing/create_ticket.html:11
+#: paw/templates/ticketing/ticket_detail.html:167
 #: paw/templates/ticketing/tickets.html:19
 #: paw/templates/ticketing/tickets_history.html:19
 msgid "Category"
 msgstr "Kategorie"
 
-#: paw/templates/ticketing/create_ticket.html:19
+#: paw/templates/ticketing/create_ticket.html:15
 #: paw/templates/ticketing/tickets.html:17
 #: paw/templates/ticketing/tickets_history.html:17 ticketing/forms.py:73
 msgid "Title"
 msgstr "Titel"
 
-#: paw/templates/ticketing/create_ticket.html:26 ticketing/forms.py:74
+#: paw/templates/ticketing/create_ticket.html:23 ticketing/forms.py:74
 msgid "Description"
 msgstr "Beschreibung"
 
-#: paw/templates/ticketing/create_ticket.html:34
+#: paw/templates/ticketing/create_ticket.html:31
 #: paw/templates/ticketing/ticket_detail.html:9
 msgid "Attachments"
 msgstr "Anhänge"
 
-#: paw/templates/ticketing/create_ticket.html:43
+#: paw/templates/ticketing/create_ticket.html:40
 msgid "Create as follow-up to a closed ticket"
 msgstr "Als Nachfolge-Ticket zu einem geschlossenen Ticket erstellen"
 
···
 msgid "Apply Template"
 msgstr "Vorlage anwenden"
 
-#: paw/templates/ticketing/ticket_detail.html:96
+#: paw/templates/ticketing/ticket_detail.html:98
 msgid "Add Comment"
 msgstr "Kommentar hinzufügen"
 
-#: paw/templates/ticketing/ticket_detail.html:98
+#: paw/templates/ticketing/ticket_detail.html:100
 msgid "Close Ticket"
 msgstr "Ticket schliessen"
 
-#: paw/templates/ticketing/ticket_detail.html:107
+#: paw/templates/ticketing/ticket_detail.html:109
 msgid "Make this an internal comment"
 msgstr "Mache dies einen internen Kommentar"
 
-#: paw/templates/ticketing/ticket_detail.html:116
+#: paw/templates/ticketing/ticket_detail.html:118
 msgid "Ticket has been closed"
 msgstr "Das Ticket wurde geschlossen"
 
-#: paw/templates/ticketing/ticket_detail.html:121
+#: paw/templates/ticketing/ticket_detail.html:123
 msgid "Re-Open Ticket"
 msgstr "Ticket wieder öffnen"
 
-#: paw/templates/ticketing/ticket_detail.html:132
+#: paw/templates/ticketing/ticket_detail.html:134
 msgid "Created by"
 msgstr "Erstellt von"
 
-#: paw/templates/ticketing/ticket_detail.html:145
+#: paw/templates/ticketing/ticket_detail.html:147
 msgid "Created on"
 msgstr "Erstellt am"
 
-#: paw/templates/ticketing/ticket_detail.html:149
+#: paw/templates/ticketing/ticket_detail.html:151
 msgid "Last updated"
 msgstr "Zuletzt aktualisiert"
 
-#: paw/templates/ticketing/ticket_detail.html:171
+#: paw/templates/ticketing/ticket_detail.html:173
 #: paw/templates/ticketing/tickets.html:42
 #: paw/templates/ticketing/tickets_history.html:42 ticketing/forms.py:81
-#: ticketing/forms.py:104 ticketing/models.py:165 ticketing/models.py:178
+#: ticketing/forms.py:104 ticketing/models.py:167 ticketing/models.py:180
 msgid "General"
 msgstr "Allgemein"
 
-#: paw/templates/ticketing/ticket_detail.html:177
+#: paw/templates/ticketing/ticket_detail.html:179
 msgid "Assign to new category"
 msgstr "Kategorie zuweisen"
 
-#: paw/templates/ticketing/ticket_detail.html:180
-#: paw/templates/ticketing/ticket_detail.html:210
+#: paw/templates/ticketing/ticket_detail.html:182
+#: paw/templates/ticketing/ticket_detail.html:212
 msgid "Assign"
 msgstr "Zuweisen"
 
-#: paw/templates/ticketing/ticket_detail.html:185
+#: paw/templates/ticketing/ticket_detail.html:187
 msgid "Assignees"
 msgstr "Bearbeiter"
 
-#: paw/templates/ticketing/ticket_detail.html:192
+#: paw/templates/ticketing/ticket_detail.html:194
 msgid "Assign to me"
 msgstr "Weise mir zu"
 
-#: paw/templates/ticketing/ticket_detail.html:207
+#: paw/templates/ticketing/ticket_detail.html:209
 msgid "Assign to new team"
 msgstr "Team zuweisen"
 
···
 msgid "No Team"
 msgstr "Kein Team"
 
-#: ticketing/models.py:31
+#: ticketing/models.py:33
 msgid ""
 "If a team is selected, new tickets will automatically assigned to this team."
 msgstr ""

paw/locale/en/LC_MESSAGES/django.po

···
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-08-09 01:16+0000\n"
+"POT-Creation-Date: 2026-02-22 00:57+0000\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <[e-mail]>\n"
···
 "Content-Transfer-Encoding: 8bit\n"
 "Plural-Forms: nplurals=2; plural=(n != 1);\n"
 
-#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:33
-#: paw/templates/core/login.html:25 paw/templates/core/register.html:24
+#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:32
+#: paw/templates/core/login.html:23 paw/templates/core/register.html:23
 msgid "Username"
 msgstr ""
 
···
 msgid "Google SSO User"
 msgstr ""
 
-#: paw/settings.py:135
+#: paw/settings.py:140
 msgid "English"
 msgstr "English"
 
-#: paw/settings.py:136
+#: paw/settings.py:141
 msgid "French"
 msgstr "Français"
 
-#: paw/settings.py:137
+#: paw/settings.py:142
 msgid "German"
 msgstr "Deutsch"
 
-#: paw/settings.py:138
+#: paw/settings.py:143
 msgid "Dutch"
 msgstr "Nederlands"
 
+#: paw/templates/404.html:9
+msgid "Page Not Found"
+msgstr ""
+
+#: paw/templates/404.html:11
+msgid ""
+"Sorry, we couldn't find the page you're looking for. The page may have been "
+"moved, deleted, or the URL might be incorrect."
+msgstr ""
+
+#: paw/templates/404.html:20 paw/templates/500.html:20
+msgid "Go Home"
+msgstr ""
+
+#: paw/templates/404.html:28 paw/templates/500.html:28
+msgid "Go to Tickets"
+msgstr ""
+
+#: paw/templates/404.html:35 paw/templates/500.html:35
+#: paw/templates/dashboard_base.html:35
+#: paw/templates/ticketing/create_ticket.html:51
+msgid "Create Ticket"
+msgstr ""
+
+#: paw/templates/500.html:9
+msgid "Internal Server Error"
+msgstr ""
+
+#: paw/templates/500.html:11
+msgid ""
+"We're sorry, but something went wrong on our end. Please try again later."
+msgstr ""
+
 #: paw/templates/base.html:20 paw/templates/dashboard_base.html:41
 msgid "Tickets"
 msgstr ""
···
 msgid "Done"
 msgstr ""
 
-#: paw/templates/core/account_finish.html:38
-#: paw/templates/core/settings.html:55
+#: paw/templates/core/account_finish.html:36
+#: paw/templates/core/settings.html:51
 msgid "Save"
 msgstr ""
 
-#: paw/templates/core/login.html:7 paw/templates/core/login.html:40
+#: paw/templates/core/login.html:7 paw/templates/core/login.html:32
 msgid "Log In"
 msgstr ""
 
···
 msgid "Register Account"
 msgstr ""
 
-#: paw/templates/core/login.html:31 paw/templates/core/register.html:36
+#: paw/templates/core/login.html:27 paw/templates/core/register.html:32
 msgid "Password"
 msgstr ""
 
-#: paw/templates/core/login.html:36
+#: paw/templates/core/login.html:29
 msgid "Password Reset"
 msgstr ""
 
-#: paw/templates/core/login.html:47
+#: paw/templates/core/login.html:39
 msgid "Log in with Google"
 msgstr ""
 
-#: paw/templates/core/register.html:30
+#: paw/templates/core/register.html:28
 msgid "Email Address"
 msgstr ""
 
-#: paw/templates/core/register.html:42
+#: paw/templates/core/register.html:36
 msgid "Confirm Password"
 msgstr ""
 
-#: paw/templates/core/register.html:47
+#: paw/templates/core/register.html:40
 msgid "Register"
 msgstr ""
 
···
 msgid "Settings"
 msgstr "Settings"
 
-#: paw/templates/core/settings.html:12
+#: paw/templates/core/settings.html:11
 msgid "Mail Address"
 msgstr ""
 
-#: paw/templates/core/settings.html:23
+#: paw/templates/core/settings.html:19
 msgid "Language"
 msgstr ""
 
-#: paw/templates/core/settings.html:30
+#: paw/templates/core/settings.html:25
 msgid "Use Darkmode"
 msgstr ""
 
-#: paw/templates/core/settings.html:37
+#: paw/templates/core/settings.html:31
 msgid "Receive Email Notifications"
 msgstr ""
 
-#: paw/templates/core/settings.html:44
+#: paw/templates/core/settings.html:37
 msgid "Profile Picture"
 msgstr ""
 
-#: paw/templates/core/settings.html:49
-#: paw/templates/ticketing/ticket_detail.html:152
+#: paw/templates/core/settings.html:42
+#: paw/templates/ticketing/ticket_detail.html:154
 msgid "Contact"
 msgstr ""
 
-#: paw/templates/dashboard_base.html:35
-#: paw/templates/ticketing/create_ticket.html:52
-msgid "Create Ticket"
-msgstr ""
-
 #: paw/templates/dashboard_base.html:47
 #: paw/templates/ticketing/tickets_history.html:5
 msgid "History"
···
 msgstr ""
 
 #: paw/templates/partials/assigned_to.html:17
-#: paw/templates/ticketing/ticket_detail.html:201
+#: paw/templates/ticketing/ticket_detail.html:203
 msgid "Unassigned"
 msgstr ""
 
-#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:45
+#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:47
 msgid "Low"
 msgstr ""
 
-#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:46
+#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:48
 msgid "Medium"
 msgstr ""
 
-#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:47
+#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:49
 msgid "High"
 msgstr ""
 
-#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:40
+#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:42
 msgid "Open"
 msgstr ""
 
-#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:41
+#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:43
 msgid "In Progress"
 msgstr ""
 
-#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:42
+#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:44
 msgid "Closed"
 msgstr ""
 
···
 msgid "Create a new ticket"
 msgstr ""
 
-#: paw/templates/ticketing/create_ticket.html:12
-#: paw/templates/ticketing/ticket_detail.html:165
+#: paw/templates/ticketing/create_ticket.html:11
+#: paw/templates/ticketing/ticket_detail.html:167
 #: paw/templates/ticketing/tickets.html:19
 #: paw/templates/ticketing/tickets_history.html:19
 msgid "Category"
 msgstr ""
 
-#: paw/templates/ticketing/create_ticket.html:19
+#: paw/templates/ticketing/create_ticket.html:15
 #: paw/templates/ticketing/tickets.html:17
 #: paw/templates/ticketing/tickets_history.html:17 ticketing/forms.py:73
 msgid "Title"
 msgstr ""
 
-#: paw/templates/ticketing/create_ticket.html:26 ticketing/forms.py:74
+#: paw/templates/ticketing/create_ticket.html:23 ticketing/forms.py:74
 msgid "Description"
 msgstr ""
 
-#: paw/templates/ticketing/create_ticket.html:34
+#: paw/templates/ticketing/create_ticket.html:31
 #: paw/templates/ticketing/ticket_detail.html:9
 msgid "Attachments"
 msgstr ""
 
-#: paw/templates/ticketing/create_ticket.html:43
+#: paw/templates/ticketing/create_ticket.html:40
 msgid "Create as follow-up to a closed ticket"
 msgstr ""
 
···
 msgid "Apply Template"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:96
+#: paw/templates/ticketing/ticket_detail.html:98
 msgid "Add Comment"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:98
+#: paw/templates/ticketing/ticket_detail.html:100
 msgid "Close Ticket"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:107
+#: paw/templates/ticketing/ticket_detail.html:109
 msgid "Make this an internal comment"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:116
+#: paw/templates/ticketing/ticket_detail.html:118
 msgid "Ticket has been closed"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:121
+#: paw/templates/ticketing/ticket_detail.html:123
 msgid "Re-Open Ticket"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:132
+#: paw/templates/ticketing/ticket_detail.html:134
 msgid "Created by"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:145
+#: paw/templates/ticketing/ticket_detail.html:147
 msgid "Created on"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:149
+#: paw/templates/ticketing/ticket_detail.html:151
 msgid "Last updated"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:171
+#: paw/templates/ticketing/ticket_detail.html:173
 #: paw/templates/ticketing/tickets.html:42
 #: paw/templates/ticketing/tickets_history.html:42 ticketing/forms.py:81
-#: ticketing/forms.py:104 ticketing/models.py:165 ticketing/models.py:178
+#: ticketing/forms.py:104 ticketing/models.py:167 ticketing/models.py:180
 msgid "General"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:177
+#: paw/templates/ticketing/ticket_detail.html:179
 msgid "Assign to new category"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:180
-#: paw/templates/ticketing/ticket_detail.html:210
+#: paw/templates/ticketing/ticket_detail.html:182
+#: paw/templates/ticketing/ticket_detail.html:212
 msgid "Assign"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:185
+#: paw/templates/ticketing/ticket_detail.html:187
 msgid "Assignees"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:192
+#: paw/templates/ticketing/ticket_detail.html:194
 msgid "Assign to me"
 msgstr ""
 
-#: paw/templates/ticketing/ticket_detail.html:207
+#: paw/templates/ticketing/ticket_detail.html:209
 msgid "Assign to new team"
 msgstr ""
 
···
 msgid "No Team"
 msgstr ""
 
-#: ticketing/models.py:31
+#: ticketing/models.py:33
 msgid ""
 "If a team is selected, new tickets will automatically assigned to this team."
 msgstr ""

paw/locale/fr/LC_MESSAGES/django.po

···
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-08-09 01:16+0000\n"
+"POT-Creation-Date: 2026-02-22 00:58+0000\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <[e-mail]>\n"
···
 "Content-Transfer-Encoding: 8bit\n"
 "Plural-Forms: nplurals=2; plural=(n > 1);\n"
 
-#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:33
-#: paw/templates/core/login.html:25 paw/templates/core/register.html:24
+#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:32
+#: paw/templates/core/login.html:23 paw/templates/core/register.html:23
 msgid "Username"
 msgstr "Nom d'utilisateur"
 
···
 msgid "Google SSO User"
 msgstr "Utilisateur Google SSO"
 
-#: paw/settings.py:135
+#: paw/settings.py:140
 msgid "English"
 msgstr "English"
 
-#: paw/settings.py:136
+#: paw/settings.py:141
 msgid "French"
 msgstr "Français"
 
-#: paw/settings.py:137
+#: paw/settings.py:142
 msgid "German"
 msgstr "Deutsch"
 
-#: paw/settings.py:138
+#: paw/settings.py:143
 msgid "Dutch"
 msgstr "Nederlands"
 
+#: paw/templates/404.html:9
+msgid "Page Not Found"
+msgstr "Page introuvable"
+
+#: paw/templates/404.html:11
+msgid ""
+"Sorry, we couldn't find the page you're looking for. The page may have been "
+"moved, deleted, or the URL might be incorrect."
+msgstr ""
+"Désolé, nous n'avons pas pu trouver la page que vous recherchez. La page a "
+"peut-être été déplacée, supprimée ou l'URL est incorrecte."
+
+#: paw/templates/404.html:20 paw/templates/500.html:20
+msgid "Go Home"
+msgstr "Retour à l'accueil"
+
+#: paw/templates/404.html:28 paw/templates/500.html:28
+msgid "Go to Tickets"
+msgstr "Aller aux tickets"
+
+#: paw/templates/404.html:35 paw/templates/500.html:35
+#: paw/templates/dashboard_base.html:35
+#: paw/templates/ticketing/create_ticket.html:51
+msgid "Create Ticket"
+msgstr "Nouveau ticket"
+
+#: paw/templates/500.html:9
+msgid "Internal Server Error"
+msgstr "Erreur interne du serveur"
+
+#: paw/templates/500.html:11
+msgid ""
+"We're sorry, but something went wrong on our end. Please try again later."
+msgstr ""
+"Nous sommes désolés, une erreur s'est produite de notre côté. Veuillez "
+"réessayer plus tard."
+
 #: paw/templates/base.html:20 paw/templates/dashboard_base.html:41
 msgid "Tickets"
 msgstr "Tickets"
···
 msgid "Done"
 msgstr "Terminer"
 
-#: paw/templates/core/account_finish.html:38
-#: paw/templates/core/settings.html:55
+#: paw/templates/core/account_finish.html:36
+#: paw/templates/core/settings.html:51
 msgid "Save"
 msgstr "Enregistrer"
 
-#: paw/templates/core/login.html:7 paw/templates/core/login.html:40
+#: paw/templates/core/login.html:7 paw/templates/core/login.html:32
 msgid "Log In"
 msgstr "Connexion"
 
···
 msgid "Register Account"
 msgstr "Inscription"
 
-#: paw/templates/core/login.html:31 paw/templates/core/register.html:36
+#: paw/templates/core/login.html:27 paw/templates/core/register.html:32
 msgid "Password"
 msgstr "Mot de passe"
 
-#: paw/templates/core/login.html:36
+#: paw/templates/core/login.html:29
 msgid "Password Reset"
 msgstr "Redéfinir le mot de passe"
 
-#: paw/templates/core/login.html:47
+#: paw/templates/core/login.html:39
 msgid "Log in with Google"
 msgstr "Se connecter avec Google"
 
-#: paw/templates/core/register.html:30
+#: paw/templates/core/register.html:28
 msgid "Email Address"
 msgstr "Adresse e-mail"
 
-#: paw/templates/core/register.html:42
+#: paw/templates/core/register.html:36
 msgid "Confirm Password"
 msgstr "Confirmer le mot de passe"
 
-#: paw/templates/core/register.html:47
+#: paw/templates/core/register.html:40
 msgid "Register"
 msgstr "S'enregistrer"
 
···
 msgid "Settings"
 msgstr "Paramètres"
 
-#: paw/templates/core/settings.html:12
+#: paw/templates/core/settings.html:11
 msgid "Mail Address"
 msgstr "Adresse e-mail"
 
-#: paw/templates/core/settings.html:23
+#: paw/templates/core/settings.html:19
 msgid "Language"
 msgstr "Langue"
 
-#: paw/templates/core/settings.html:30
+#: paw/templates/core/settings.html:25
 msgid "Use Darkmode"
 msgstr "Utiliser le mode sombre"
 
-#: paw/templates/core/settings.html:37
+#: paw/templates/core/settings.html:31
 msgid "Receive Email Notifications"
 msgstr "Me notifier par e-mail"
 
-#: paw/templates/core/settings.html:44
+#: paw/templates/core/settings.html:37
 msgid "Profile Picture"
 msgstr "Image du profil"
 
-#: paw/templates/core/settings.html:49
-#: paw/templates/ticketing/ticket_detail.html:152
+#: paw/templates/core/settings.html:42
+#: paw/templates/ticketing/ticket_detail.html:154
 msgid "Contact"
 msgstr "Contact"
 
-#: paw/templates/dashboard_base.html:35
-#: paw/templates/ticketing/create_ticket.html:52
-msgid "Create Ticket"
-msgstr "Nouveau ticket"
-
 #: paw/templates/dashboard_base.html:47
 #: paw/templates/ticketing/tickets_history.html:5
 msgid "History"
···
 msgstr "Se déconnecter"
 
 #: paw/templates/partials/assigned_to.html:17
-#: paw/templates/ticketing/ticket_detail.html:201
+#: paw/templates/ticketing/ticket_detail.html:203
 msgid "Unassigned"
 msgstr "Non attribué"
 
-#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:45
+#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:47
 msgid "Low"
 msgstr "Bas"
 
-#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:46
+#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:48
 msgid "Medium"
 msgstr "Moyen"
 
-#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:47
+#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:49
 msgid "High"
 msgstr "Élevé"
 
-#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:40
+#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:42
 msgid "Open"
 msgstr "Ouvert"
 
-#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:41
+#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:43
 msgid "In Progress"
 msgstr "En cours"
 
-#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:42
+#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:44
 msgid "Closed"
 msgstr "Fermé"
 
···
 msgid "Create a new ticket"
 msgstr "Créer un ticket"
 
-#: paw/templates/ticketing/create_ticket.html:12
-#: paw/templates/ticketing/ticket_detail.html:165
+#: paw/templates/ticketing/create_ticket.html:11
+#: paw/templates/ticketing/ticket_detail.html:167
 #: paw/templates/ticketing/tickets.html:19
 #: paw/templates/ticketing/tickets_history.html:19
 msgid "Category"
 msgstr "Catégorie"
 
-#: paw/templates/ticketing/create_ticket.html:19
+#: paw/templates/ticketing/create_ticket.html:15
 #: paw/templates/ticketing/tickets.html:17
 #: paw/templates/ticketing/tickets_history.html:17 ticketing/forms.py:73
 msgid "Title"
 msgstr "Titre"
 
-#: paw/templates/ticketing/create_ticket.html:26 ticketing/forms.py:74
+#: paw/templates/ticketing/create_ticket.html:23 ticketing/forms.py:74
 msgid "Description"
 msgstr "Description"
 
-#: paw/templates/ticketing/create_ticket.html:34
+#: paw/templates/ticketing/create_ticket.html:31
 #: paw/templates/ticketing/ticket_detail.html:9
 msgid "Attachments"
 msgstr "Pièces jointes"
 
-#: paw/templates/ticketing/create_ticket.html:43
+#: paw/templates/ticketing/create_ticket.html:40
 msgid "Create as follow-up to a closed ticket"
 msgstr "Créer comme le suivi d'un ticket fermé"
 
···
 msgid "Apply Template"
 msgstr "Appliquer le modèle"
 
-#: paw/templates/ticketing/ticket_detail.html:96
+#: paw/templates/ticketing/ticket_detail.html:98
 msgid "Add Comment"
 msgstr "Ajouter un commentaire"
 
-#: paw/templates/ticketing/ticket_detail.html:98
+#: paw/templates/ticketing/ticket_detail.html:100
 msgid "Close Ticket"
 msgstr "Fermer"
 
-#: paw/templates/ticketing/ticket_detail.html:107
+#: paw/templates/ticketing/ticket_detail.html:109
 msgid "Make this an internal comment"
 msgstr "Rendre le commentaire interne"
 
-#: paw/templates/ticketing/ticket_detail.html:116
+#: paw/templates/ticketing/ticket_detail.html:118
 msgid "Ticket has been closed"
 msgstr "Le ticket a été fermé"
 
-#: paw/templates/ticketing/ticket_detail.html:121
+#: paw/templates/ticketing/ticket_detail.html:123
 msgid "Re-Open Ticket"
 msgstr "Réouverture du ticket"
 
-#: paw/templates/ticketing/ticket_detail.html:132
+#: paw/templates/ticketing/ticket_detail.html:134
 msgid "Created by"
 msgstr "Créé par"
 
-#: paw/templates/ticketing/ticket_detail.html:145
+#: paw/templates/ticketing/ticket_detail.html:147
 msgid "Created on"
 msgstr "Créé le"
 
-#: paw/templates/ticketing/ticket_detail.html:149
+#: paw/templates/ticketing/ticket_detail.html:151
 msgid "Last updated"
 msgstr "Dernière mise à jour le"
 
-#: paw/templates/ticketing/ticket_detail.html:171
+#: paw/templates/ticketing/ticket_detail.html:173
 #: paw/templates/ticketing/tickets.html:42
 #: paw/templates/ticketing/tickets_history.html:42 ticketing/forms.py:81
-#: ticketing/forms.py:104 ticketing/models.py:165 ticketing/models.py:178
+#: ticketing/forms.py:104 ticketing/models.py:167 ticketing/models.py:180
 msgid "General"
 msgstr "Général"
 
-#: paw/templates/ticketing/ticket_detail.html:177
+#: paw/templates/ticketing/ticket_detail.html:179
 msgid "Assign to new category"
 msgstr "Attribuer à une nouvelle catégorie"
 
-#: paw/templates/ticketing/ticket_detail.html:180
-#: paw/templates/ticketing/ticket_detail.html:210
+#: paw/templates/ticketing/ticket_detail.html:182
+#: paw/templates/ticketing/ticket_detail.html:212
 msgid "Assign"
 msgstr "Attribuer"
 
-#: paw/templates/ticketing/ticket_detail.html:185
+#: paw/templates/ticketing/ticket_detail.html:187
 msgid "Assignees"
 msgstr "Attribué à"
 
-#: paw/templates/ticketing/ticket_detail.html:192
+#: paw/templates/ticketing/ticket_detail.html:194
 msgid "Assign to me"
 msgstr "Me l'attribuer"
 
-#: paw/templates/ticketing/ticket_detail.html:207
+#: paw/templates/ticketing/ticket_detail.html:209
 msgid "Assign to new team"
 msgstr "Attribuer à une nouvelle équipe"
 
···
 msgid "No Team"
 msgstr "Aucune équipe"
 
-#: ticketing/models.py:31
+#: ticketing/models.py:33
 msgid ""
 "If a team is selected, new tickets will automatically assigned to this team."
 msgstr ""

paw/locale/nl/LC_MESSAGES/django.po

···
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-08-09 01:16+0000\n"
+"POT-Creation-Date: 2026-02-22 00:58+0000\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <[e-mail]>\n"
···
 "Content-Transfer-Encoding: 8bit\n"
 "Plural-Forms: nplurals=2; plural=(n != 1);\n"
 
-#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:33
-#: paw/templates/core/login.html:25 paw/templates/core/register.html:24
+#: core/forms.py:27 core/forms.py:35 paw/templates/core/account_finish.html:32
+#: paw/templates/core/login.html:23 paw/templates/core/register.html:23
 msgid "Username"
 msgstr "Gebruikersnaam"
 
···
 msgid "Google SSO User"
 msgstr "Google SSO Gebruiker"
 
-#: paw/settings.py:135
+#: paw/settings.py:140
 msgid "English"
 msgstr "English"
 
-#: paw/settings.py:136
+#: paw/settings.py:141
 msgid "French"
 msgstr "Français"
 
-#: paw/settings.py:137
+#: paw/settings.py:142
 msgid "German"
 msgstr "Deutsch"
 
-#: paw/settings.py:138
+#: paw/settings.py:143
 msgid "Dutch"
 msgstr "Nederlands"
 
+#: paw/templates/404.html:9
+msgid "Page Not Found"
+msgstr "Pagina niet gevonden"
+
+#: paw/templates/404.html:11
+msgid ""
+"Sorry, we couldn't find the page you're looking for. The page may have been "
+"moved, deleted, or the URL might be incorrect."
+msgstr ""
+"Sorry, we kunnen de pagina die u zoekt niet vinden. De pagina is mogelijk "
+"verplaatst, verwijderd of de URL is onjuist."
+
+#: paw/templates/404.html:20 paw/templates/500.html:20
+msgid "Go Home"
+msgstr "Naar startpagina"
+
+#: paw/templates/404.html:28 paw/templates/500.html:28
+msgid "Go to Tickets"
+msgstr "Ga naar tickets"
+
+#: paw/templates/404.html:35 paw/templates/500.html:35
+#: paw/templates/dashboard_base.html:35
+#: paw/templates/ticketing/create_ticket.html:51
+msgid "Create Ticket"
+msgstr "Ticketje aanmaken"
+
+#: paw/templates/500.html:9
+msgid "Internal Server Error"
+msgstr "Interne serverfout"
+
+#: paw/templates/500.html:11
+msgid ""
+"We're sorry, but something went wrong on our end. Please try again later."
+msgstr ""
+"Sorry, er is iets misgegaan aan onze kant. Probeer het later opnieuw."
+
 #: paw/templates/base.html:20 paw/templates/dashboard_base.html:41
 msgid "Tickets"
 msgstr "Ticketjes"
···
 msgid "Done"
 msgstr "Gedaan"
 
-#: paw/templates/core/account_finish.html:38
-#: paw/templates/core/settings.html:55
+#: paw/templates/core/account_finish.html:36
+#: paw/templates/core/settings.html:51
 msgid "Save"
 msgstr "Opslaan"
 
-#: paw/templates/core/login.html:7 paw/templates/core/login.html:40
+#: paw/templates/core/login.html:7 paw/templates/core/login.html:32
 msgid "Log In"
 msgstr "Inloggen"
 
···
 msgid "Register Account"
 msgstr "Registreren"
 
-#: paw/templates/core/login.html:31 paw/templates/core/register.html:36
+#: paw/templates/core/login.html:27 paw/templates/core/register.html:32
 msgid "Password"
 msgstr "Wachtwoord"
 
-#: paw/templates/core/login.html:36
+#: paw/templates/core/login.html:29
 msgid "Password Reset"
 msgstr "Wachtwoord resetten"
 
-#: paw/templates/core/login.html:47
+#: paw/templates/core/login.html:39
 msgid "Log in with Google"
 msgstr "Inloggen met Google"
 
-#: paw/templates/core/register.html:30
+#: paw/templates/core/register.html:28
 msgid "Email Address"
 msgstr "E-mailadres"
 
-#: paw/templates/core/register.html:42
+#: paw/templates/core/register.html:36
 msgid "Confirm Password"
 msgstr "Wachtwoordbevestiging"
 
-#: paw/templates/core/register.html:47
+#: paw/templates/core/register.html:40
 msgid "Register"
 msgstr "Registreren"
 
···
 msgid "Settings"
 msgstr "Instellingen"
 
-#: paw/templates/core/settings.html:12
+#: paw/templates/core/settings.html:11
 msgid "Mail Address"
 msgstr "E-mailadres"
 
-#: paw/templates/core/settings.html:23
+#: paw/templates/core/settings.html:19
 msgid "Language"
 msgstr "Taal"
 
-#: paw/templates/core/settings.html:30
+#: paw/templates/core/settings.html:25
 msgid "Use Darkmode"
 msgstr "Gebruik donkere modus"
 
-#: paw/templates/core/settings.html:37
+#: paw/templates/core/settings.html:31
 msgid "Receive Email Notifications"
 msgstr "Meldingen per e-mail"
 
-#: paw/templates/core/settings.html:44
+#: paw/templates/core/settings.html:37
 msgid "Profile Picture"
 msgstr "Profielfoto"
 
-#: paw/templates/core/settings.html:49
-#: paw/templates/ticketing/ticket_detail.html:152
+#: paw/templates/core/settings.html:42
+#: paw/templates/ticketing/ticket_detail.html:154
 msgid "Contact"
 msgstr "Contact"
 
-#: paw/templates/dashboard_base.html:35
-#: paw/templates/ticketing/create_ticket.html:52
-msgid "Create Ticket"
-msgstr "Ticketje aanmaken"
-
 #: paw/templates/dashboard_base.html:47
 #: paw/templates/ticketing/tickets_history.html:5
 msgid "History"
···
 msgstr "Uitloggen"
 
 #: paw/templates/partials/assigned_to.html:17
-#: paw/templates/ticketing/ticket_detail.html:201
+#: paw/templates/ticketing/ticket_detail.html:203
 msgid "Unassigned"
 msgstr "Niet toegewezen"
 
-#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:45
+#: paw/templates/partials/ticket_priority_badge.html:4 ticketing/models.py:47
 msgid "Low"
 msgstr "Laag"
 
-#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:46
+#: paw/templates/partials/ticket_priority_badge.html:6 ticketing/models.py:48
 msgid "Medium"
 msgstr "Gemiddeld"
 
-#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:47
+#: paw/templates/partials/ticket_priority_badge.html:8 ticketing/models.py:49
 msgid "High"
 msgstr "Hoog"
 
-#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:40
+#: paw/templates/partials/ticket_status_badge.html:4 ticketing/models.py:42
 msgid "Open"
 msgstr "Open"
 
-#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:41
+#: paw/templates/partials/ticket_status_badge.html:6 ticketing/models.py:43
 msgid "In Progress"
 msgstr "Lopend"
 
-#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:42
+#: paw/templates/partials/ticket_status_badge.html:8 ticketing/models.py:44
 msgid "Closed"
 msgstr "Gesloten"
 
···
 msgid "Create a new ticket"
 msgstr "Maak een nieuw ticketje aan"
 
-#: paw/templates/ticketing/create_ticket.html:12
-#: paw/templates/ticketing/ticket_detail.html:165
+#: paw/templates/ticketing/create_ticket.html:11
+#: paw/templates/ticketing/ticket_detail.html:167
 #: paw/templates/ticketing/tickets.html:19
 #: paw/templates/ticketing/tickets_history.html:19
 msgid "Category"
 msgstr "Categorie"
 
-#: paw/templates/ticketing/create_ticket.html:19
+#: paw/templates/ticketing/create_ticket.html:15
 #: paw/templates/ticketing/tickets.html:17
 #: paw/templates/ticketing/tickets_history.html:17 ticketing/forms.py:73
 msgid "Title"
 msgstr "Onderwerp"
 
-#: paw/templates/ticketing/create_ticket.html:26 ticketing/forms.py:74
+#: paw/templates/ticketing/create_ticket.html:23 ticketing/forms.py:74
 msgid "Description"
 msgstr "Beschrijving"
 
-#: paw/templates/ticketing/create_ticket.html:34
+#: paw/templates/ticketing/create_ticket.html:31
 #: paw/templates/ticketing/ticket_detail.html:9
 msgid "Attachments"
 msgstr "Bijlagen"
 
-#: paw/templates/ticketing/create_ticket.html:43
+#: paw/templates/ticketing/create_ticket.html:40
 msgid "Create as follow-up to a closed ticket"
 msgstr "Maak als vervolg op een gesloten ticket"
 
···
 msgid "Apply Template"
 msgstr "Gebruik model"
 
-#: paw/templates/ticketing/ticket_detail.html:96
+#: paw/templates/ticketing/ticket_detail.html:98
 msgid "Add Comment"
 msgstr "Opmerking toevoegen"
 
-#: paw/templates/ticketing/ticket_detail.html:98
+#: paw/templates/ticketing/ticket_detail.html:100
 msgid "Close Ticket"
 msgstr "Ticketje sluiten"
 
-#: paw/templates/ticketing/ticket_detail.html:107
+#: paw/templates/ticketing/ticket_detail.html:109
 msgid "Make this an internal comment"
 msgstr "Maak dit opmerking privaat"
 
-#: paw/templates/ticketing/ticket_detail.html:116
+#: paw/templates/ticketing/ticket_detail.html:118
 msgid "Ticket has been closed"
 msgstr "Ticketje is geslooten"
 
-#: paw/templates/ticketing/ticket_detail.html:121
+#: paw/templates/ticketing/ticket_detail.html:123
 msgid "Re-Open Ticket"
 msgstr "Heropen dit ticketje"
 
-#: paw/templates/ticketing/ticket_detail.html:132
+#: paw/templates/ticketing/ticket_detail.html:134
 msgid "Created by"
 msgstr "Gemaakt door"
 
-#: paw/templates/ticketing/ticket_detail.html:145
+#: paw/templates/ticketing/ticket_detail.html:147
 msgid "Created on"
 msgstr "Gemaakt op"
 
-#: paw/templates/ticketing/ticket_detail.html:149
+#: paw/templates/ticketing/ticket_detail.html:151
 msgid "Last updated"
 msgstr "Laatst bijgewerkt"
 
-#: paw/templates/ticketing/ticket_detail.html:171
+#: paw/templates/ticketing/ticket_detail.html:173
 #: paw/templates/ticketing/tickets.html:42
 #: paw/templates/ticketing/tickets_history.html:42 ticketing/forms.py:81
-#: ticketing/forms.py:104 ticketing/models.py:165 ticketing/models.py:178
+#: ticketing/forms.py:104 ticketing/models.py:167 ticketing/models.py:180
 msgid "General"
 msgstr "Generaal"
 
-#: paw/templates/ticketing/ticket_detail.html:177
+#: paw/templates/ticketing/ticket_detail.html:179
 msgid "Assign to new category"
 msgstr "Categorie opnieuw toewijzen"
 
-#: paw/templates/ticketing/ticket_detail.html:180
-#: paw/templates/ticketing/ticket_detail.html:210
+#: paw/templates/ticketing/ticket_detail.html:182
+#: paw/templates/ticketing/ticket_detail.html:212
 msgid "Assign"
 msgstr "Toewijzen"
 
-#: paw/templates/ticketing/ticket_detail.html:185
+#: paw/templates/ticketing/ticket_detail.html:187
 msgid "Assignees"
 msgstr "Toegewezen"
 
-#: paw/templates/ticketing/ticket_detail.html:192
+#: paw/templates/ticketing/ticket_detail.html:194
 msgid "Assign to me"
 msgstr "Toewijzen aan mij"
 
-#: paw/templates/ticketing/ticket_detail.html:207
+#: paw/templates/ticketing/ticket_detail.html:209
 msgid "Assign to new team"
 msgstr "Team opnieuw toewijzen"
 
···
 msgid "No Team"
 msgstr "Geen team"
 
-#: ticketing/models.py:31
+#: ticketing/models.py:33
 msgid ""
 "If a team is selected, new tickets will automatically assigned to this team."
 msgstr ""

paw/settings.py

···
 MEDIA_URL = '/media/'
 MEDIA_ROOT = BASE_DIR / 'media'
 
+# Secure storage for ticket attachments
+# This directory should NOT be served by the web server
+SECURE_MEDIA_ENABLED = environ.get('SECURE_MEDIA_ENABLED', 'false').lower() == 'true'
+SECURE_MEDIA_ROOT = BASE_DIR / 'secure_media'
+
 
 # Default primary key field type
 # https://docs.djangoproject.com/en/5.0/ref/settings/#default-auto-field

paw/static/css/paw.css

···
     --container-sm: 24rem;
     --container-lg: 32rem;
     --container-xl: 36rem;
+    --container-2xl: 42rem;
     --container-3xl: 48rem;
     --container-4xl: 56rem;
     --text-xs: 0.75rem;
···
     --text-3xl--line-height: calc(2.25 / 1.875);
     --text-4xl: 2.25rem;
     --text-4xl--line-height: calc(2.5 / 2.25);
+    --text-9xl: 8rem;
+    --text-9xl--line-height: 1;
     --font-weight-semibold: 600;
     --font-weight-bold: 700;
     --default-font-family: var(--font-sans);
···
   .mb-6 {
     margin-bottom: calc(var(--spacing) * 6);
   }
+  .mb-8 {
+    margin-bottom: calc(var(--spacing) * 8);
+  }
   .mb-10 {
     margin-bottom: calc(var(--spacing) * 10);
   }
···
   .w-full {
     width: 100%;
   }
+  .max-w-2xl {
+    max-width: var(--container-2xl);
+  }
   .max-w-3xl {
     max-width: var(--container-3xl);
   }
···
   }
   .gap-2 {
     gap: calc(var(--spacing) * 2);
+  }
+  .gap-4 {
+    gap: calc(var(--spacing) * 4);
   }
   .self-center {
     align-self: center;
···
   .px-3 {
     padding-inline: calc(var(--spacing) * 3);
   }
+  .px-4 {
+    padding-inline: calc(var(--spacing) * 4);
+  }
   .py-1 {
     padding-block: calc(var(--spacing) * 1);
   }
···
     font-size: var(--text-4xl);
     line-height: var(--tw-leading, var(--text-4xl--line-height));
   }
+  .text-9xl {
+    font-size: var(--text-9xl);
+    line-height: var(--tw-leading, var(--text-9xl--line-height));
+  }
   .text-base {
     font-size: var(--text-base);
     line-height: var(--tw-leading, var(--text-base--line-height));
···
   .text-base-content {
     color: var(--color-base-content);
   }
+  .text-base-content\/70 {
+    color: var(--color-base-content);
+    @supports (color: color-mix(in lab, red, red)) {
+      color: color-mix(in oklab, var(--color-base-content) 70%, transparent);
+    }
+  }
   .text-base-content\/80 {
     color: var(--color-base-content);
     @supports (color: color-mix(in lab, red, red)) {
···
       }
     }
   }
+  .btn-outline {
+    @layer daisyui.l1 {
+      &:not( .btn-active, :hover, :active:focus, :focus-visible, input:checked:not(.filter .btn), :disabled, [disabled], .btn-disabled ) {
+        --btn-shadow: "";
+        --btn-bg: #0000;
+        --btn-fg: var(--btn-color);
+        --btn-border: var(--btn-color);
+        --btn-noise: none;
+      }
+      @media (hover: none) {
+        &:not(.btn-active, :active, :focus-visible, input:checked:not(.filter .btn)):hover {
+          --btn-shadow: "";
+          --btn-bg: #0000;
+          --btn-fg: var(--btn-color);
+          --btn-border: var(--btn-color);
+          --btn-noise: none;
+        }
+      }
+    }
+  }
   .btn-lg {
     @layer daisyui.l1.l2 {
       --fontsize: 1.125rem;
···
       --btn-fg: var(--color-neutral-content);
     }
   }
+  .btn-primary {
+    @layer daisyui.l1.l2.l3 {
+      --btn-color: var(--color-primary);
+      --btn-fg: var(--color-primary-content);
+    }
+  }
+  .btn-secondary {
+    @layer daisyui.l1.l2.l3 {
+      --btn-color: var(--color-secondary);
+      --btn-fg: var(--color-secondary-content);
+    }
+  }
   .btn-success {
     @layer daisyui.l1.l2.l3 {
       --btn-color: var(--color-success);
···
   .sm\:block {
     @media (width >= 40rem) {
       display: block;
+    }
+  }
+  .sm\:flex-row {
+    @media (width >= 40rem) {
+      flex-direction: row;
     }
   }
   .lg\:drawer-open {

paw/templates/404.html

···
+{% extends 'base.html' %}
+{% load i18n %}
+
+{% block content %}
+<div class="flex items-center justify-center w-full">
+  <div class="text-center max-w-2xl mx-auto px-4">
+    <div class="mb-8">
+      <h1 class="text-9xl font-bold text-error mb-4">404</h1>
+      <h2 class="text-4xl font-bold mb-4">{% trans 'Page Not Found' %}</h2>
+      <p class="text-lg text-base-content/70 mb-8">
+        {% trans "Sorry, we couldn't find the page you're looking for. The page may have been moved, deleted, or the URL might be incorrect." %}
+      </p>
+    </div>
+    <div class="flex flex-col sm:flex-row gap-4 justify-center">
+        <a href="/" class="btn btn-outline">
+            <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+                <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+                <path d="M5 12l14 0" /><path d="M5 12l6 6" /><path d="M5 12l6 -6" />
+            </svg>
+            {% trans 'Go Home' %}
+        </a>
+      {% if request.user.is_authenticated %}
+      <a href="{% url 'all_tickets' %}" class="btn btn-primary">
+        <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+          <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+          <path d="M15 5l0 2" /><path d="M15 11l0 2" /><path d="M15 17l0 2" /><path d="M5 5h14a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v3a2 2 0 0 1 -2 2h-14a2 2 0 0 1 -2 -2v-3a2 2 0 0 0 0 -4v-3a2 2 0 0 1 2 -2" />
+        </svg>
+        {% trans 'Go to Tickets' %}
+      </a>
+      <a href="{% url 'create_ticket' %}" class="btn btn-secondary">
+        <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+          <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+          <path d="M4 20h4l10.5 -10.5a2.828 2.828 0 1 0 -4 -4l-10.5 10.5v4" /><path d="M13.5 6.5l4 4" />
+        </svg>
+        {% trans 'Create Ticket' %}
+      </a>
+      {% endif %}
+    </div>
+  </div>
+</div>
+{% endblock %}
+

paw/templates/500.html

···
+{% extends 'base.html' %}
+{% load i18n %}
+
+{% block content %}
+<div class="flex items-center justify-center w-full">
+  <div class="text-center max-w-2xl mx-auto px-4">
+    <div class="mb-8">
+      <h1 class="text-9xl font-bold text-error mb-4">500</h1>
+      <h2 class="text-4xl font-bold mb-4">{% trans 'Internal Server Error' %}</h2>
+      <p class="text-lg text-base-content/70 mb-8">
+        {% trans "We're sorry, but something went wrong on our end. Please try again later." %}
+      </p>
+    </div>
+    <div class="flex flex-col sm:flex-row gap-4 justify-center">
+      <a href="/" class="btn btn-outline">
+        <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+          <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+          <path d="M5 12l14 0" /><path d="M5 12l6 6" /><path d="M5 12l6 -6" />
+        </svg>
+        {% trans 'Go Home' %}
+      </a>
+      {% if request.user.is_authenticated %}
+      <a href="{% url 'all_tickets' %}" class="btn btn-primary">
+        <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+          <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+          <path d="M15 5l0 2" /><path d="M15 11l0 2" /><path d="M15 17l0 2" /><path d="M5 5h14a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v3a2 2 0 0 1 -2 2h-14a2 2 0 0 1 -2 -2v-3a2 2 0 0 0 0 -4v-3a2 2 0 0 1 2 -2" />
+        </svg>
+        {% trans 'Go to Tickets' %}
+      </a>
+      <a href="{% url 'create_ticket' %}" class="btn btn-secondary">
+        <svg xmlns="http://www.w3.org/2000/svg" class="w-5 h-5 mr-2" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round">
+          <path stroke="none" d="M0 0h24v24H0z" fill="none"/>
+          <path d="M4 20h4l10.5 -10.5a2.828 2.828 0 1 0 -4 -4l-10.5 10.5v4" /><path d="M13.5 6.5l4 4" />
+        </svg>
+        {% trans 'Create Ticket' %}
+      </a>
+      {% endif %}
+    </div>
+  </div>
+</div>
+{% endblock %}
+

paw/templates/ticketing/ticket_detail.html

···
         <h2 class="font-semibold text-sm mb-1">{% trans 'Attachments' %}</h2>
         <div class="flex flex-wrap mb-2">
             {% for attachment in attachments %}
-            <a href="{{ attachment.url }}" target="_blank" class="badge badge-lg badge-accent flex items-center mr-1 mb-1">
+            <a href="{% url 'download_attachment' attachment.id %}" target="_blank" class="badge badge-lg badge-accent flex items-center mr-1 mb-1">
                 <svg xmlns="http://www.w3.org/2000/svg"class="w-4 h-4 mr-1" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M15 7l-6.5 6.5a1.5 1.5 0 0 0 3 3l6.5 -6.5a3 3 0 0 0 -6 -6l-6.5 6.5a4.5 4.5 0 0 0 9 9l6.5 -6.5" /></svg>
                 {% trans 'Attachment' %} {{ forloop.counter }}
             </a>

ticketing/models.py

···
 from django.dispatch import receiver
 from uuid import uuid4
 from core.models import MailTemplate
+from .storage import SecureFileStorage
+from django.conf import settings
 
 
 def ticket_directory_path(instance, filename):
-    """ file will be uploaded to MEDIA_ROOT/ticket_<id>/<filename> """
+    """ file will be uploaded to (SECURE_)MEDIA_ROOT/attachments/ticket_<id>/<filename> """
     ext = filename.split('.')[-1]
     return "attachments/ticket_{0}/{1}.{2}".format(instance.ticket.id, uuid4(), ext)
 
···
 class FileAttachment(models.Model):
     ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE)
     file = models.FileField(
-        upload_to=ticket_directory_path, max_length=255)
+        upload_to=ticket_directory_path, 
+        max_length=255,
+        storage=SecureFileStorage() if settings.SECURE_MEDIA_ENABLED else None)
     uploaded_at = models.DateTimeField(auto_now_add=True)
 
     def __str__(self):
         return f'{_('Attachment for')} {self.ticket.title}'
+    
+    def get_attachment_url(self):
+        """
+        Returns the URL for downloading the attachment.
+        """
+        from django.urls import reverse
+        return reverse('download_attachment', args=[self.id])
 
 
 class Template(models.Model):

ticketing/storage.py

···
+"""
+Custom storage backend for secure file attachments.
+Files stored here are not publicly accessible via web server.
+"""
+from django.core.files.storage import FileSystemStorage
+from django.conf import settings
+import os
+
+
+class SecureFileStorage(FileSystemStorage):
+    """
+    Storage backend that stores files in a secure location
+    outside the public media directory.
+    """
+    
+    def __init__(self, location=None, base_url=None):
+        if location is None:
+            location = settings.SECURE_MEDIA_ROOT
+        # base_url is None to prevent public URL generation
+        super().__init__(location=location, base_url=None)
+    
+    def url(self, name):
+        """
+        Override url() to return None or raise an error.
+        Files should only be accessed through the secure download view.
+        """
+        return None
+

ticketing/urls.py

···
 from django.urls import path
 
-from .views import show_ticket, show_tickets, create_ticket, dashboard, show_tickets_history
+from .views import show_ticket, show_tickets, create_ticket, dashboard, show_tickets_history, download_attachment
 
 urlpatterns = [
     path("tickets/<int:ticket_id>", show_ticket, name="ticket_detail"),
···
     path("tickets", show_tickets, name="all_tickets"),
     path("tickets/history", show_tickets_history, name="tickets_history"),
     path("dashboard", dashboard, name="dashboard"),
+    path("tickets/attachments/<int:attachment_id>/", download_attachment, name="download_attachment"),
 ]

ticketing/views.py

···
 from django.shortcuts import render, redirect
 from django.contrib.auth.decorators import login_required
 from django.shortcuts import get_object_or_404
-from .models import Ticket, Template
+from .models import Ticket, Template, FileAttachment
 from django.core.paginator import Paginator, EmptyPage, PageNotAnInteger
 from django.db.models import Q
 from .forms import CommentForm, TicketForm, TemplateForm, TeamAssignmentForm, CategoryAssignmentForm
+from django.http import Http404, FileResponse
+from django.conf import settings
+import os
 
 
 @login_required
···
 
     comments = ticket.comment_set.all()
     context = {
-        "ticket": ticket, "comments": comments, "attachments": [attachment.file for attachment in ticket.fileattachment_set.all()],
+        "ticket": ticket, "comments": comments, "attachments": ticket.fileattachment_set.all(),
         "form": form, "template_form": template_form,
         "team_assignment_form": team_assignment_form, "category_assignment_form": category_assignment_form,
         "can_edit": can_edit
···
     in_progress_tickets = tickets.filter(status=Ticket.Status.IN_PROGRESS)
     closed_tickets = tickets.filter(status=Ticket.Status.CLOSED)
     return render(request, "ticketing/dashboard.html", {"tickets": tickets, "open_tickets": open_tickets, "in_progress_tickets": in_progress_tickets, "closed_tickets": closed_tickets})
+
+
+@login_required
+def download_attachment(request, attachment_id):
+    """
+    View that checks if the user has permission
+    to access the ticket before serving the file.
+    """
+    attachment = get_object_or_404(FileAttachment, pk=attachment_id)
+    ticket = attachment.ticket
+    
+    if not ticket.can_open(request.user):
+        raise Http404("File not found")
+    
+    if not attachment.file:
+        raise Http404("File not found")
+    
+    try:
+        file = attachment.file.open('rb')
+        response = FileResponse(file, content_type='application/octet-stream')
+        
+        filename = os.path.basename(attachment.file.name)
+        response['Content-Disposition'] = f'inline; filename="{filename}"'
+        return response
+    except (ValueError, IOError, OSError):
+        # backwards compatibility
+        try:
+            old_path = os.path.join(settings.MEDIA_ROOT, attachment.file.name)
+            if os.path.exists(old_path):
+                file = open(old_path, 'rb')
+                response = FileResponse(file, content_type='application/octet-stream')
+                filename = os.path.basename(attachment.file.name)
+                response['Content-Disposition'] = f'inline; filename="{filename}"'
+                return response
+        except (ValueError, IOError, OSError):
+            pass
+        raise Http404("File not found")