{# Support background service: polls for ticket updates, manages badges #}

const POLL_INTERVAL = 5 * 60 * 1000; // 5 minutes
let pollTimer = null;

AppServices.register('support', {
    initialize() {
      updateBadge();
      pollTimer = setInterval(updateBadge, POLL_INTERVAL);

      // Listen for proactive suggestions from callosum
      if (window.appEvents) {
        window.appEvents.listen('support', function(msg) {
          if (msg.event === 'proactive_suggestion') {
            AppServices.notifications.show({
              app: 'support',
              icon: '🛟',
              title: 'Support suggestion',
              message: msg.message || 'Something may need attention.',
              action: '/app/support',
              dismissible: true,
              autoDismiss: 30000
            });
          }
        });
      }
    },

    stop() {
      if (pollTimer) {
        clearInterval(pollTimer);
        pollTimer = null;
      }
    }
  });

  async function updateBadge() {
    try {
      const resp = await fetch('/app/support/api/badge-count');
      if (!resp.ok) return;
      const data = await resp.json();
      const count = data.count || 0;
      if (count > 0) {
        AppServices.badges.app.set('support', count);
      } else {
        AppServices.badges.app.clear('support');
      }
    } catch (e) {
      // Silently ignore — support may be disabled or portal unreachable
    }
  }